Terms

АВА КЛИНИНГ ООД, company ID (EIK) 208866996, registered office: bl. 813, Lyulin 8, Sofia. Phone: +359 879 475 032, email: contact@sparkup.bg. We have no premises open to visitors: services are carried out at the customer's address.

The description of each service and what it includes is on the service page. Prices are in euros and final: the company is not VAT-registered and does not charge VAT, and there are no other fees.

The calculator prices for mattress cleaning, upholstery cleaning and window cleaning are exact. The deep cleaning price is an estimate. We confirm it from photos before the visit, because it depends on the size and condition of the property.

If on arrival the condition of the property differs significantly from the photos, we tell you the new price before we start. You may cancel at no cost.

Booking online is a request for a visit (the "Send request" button). Before you send it, you see the services, the price, the date and the time, and with one tick you accept these terms and ask for the service to be carried out before the 14-day withdrawal period ends. We then call you to confirm the time and the price.

The contract is concluded when we confirm the visit by email. The email contains your order, the price, the date and information about your right of withdrawal.

If the price changes after the call (for example based on photos of the property), we send it to you in writing. The contract is then concluded once you accept it in writing, for example by replying to the email or sending a message.

You pay after the service is done: cash, card on site or bank transfer. We do not ask for payment in advance.

Exception: if you book a visit a month or more ahead, you pay a 50% deposit by bank transfer. If you change your mind or cancel the visit, we refund the deposit in full within 14 days.

For businesses, payment terms are set in the contract or the quote.

When you order online or by phone, you have the right to withdraw from the contract within 14 days of concluding it, without giving a reason.

To withdraw, use the "Withdraw from the contract here" link in the confirmation email, write to us at contact@sparkup.bg or call +359 879 475 032. You may also use the standard form below, but you do not have to.

If we have received a payment from you, we refund everything no later than 14 days after you withdraw, using the same method you paid with.

Most visits take place within these 14 days. That is why, with the tick when you book, you expressly ask for the service to be carried out before they have passed; we confirm this request in the confirmation e-mail. If the service is carried out in full, you lose your right of withdrawal.

If you withdraw after we have started work, you owe an amount proportionate to the work done so far.

You can cancel or move the visit free of charge at any time before we have started work. Please give us at least 48 hours' notice, so that we can offer the day to another customer.

We do not clean windows in rain or below-freezing temperatures. In that case we move the visit at no cost to you.

• To give access to the property at the agreed time, with electricity and water.
• To warn us about pets, fragile or valuable items and fabrics that need special care.
• To put away valuables and personal documents.

When we finish, we check the property with you. If you have any remarks, we put them right on the spot.

You can make a complaint on site, by phone on +359 879 475 032 or in writing at contact@sparkup.bg. Tell us what is wrong, what you would like (cleaning again, a price reduction or a refund), the date of the visit and how to reach you. Attach photos if you have them.

We enter every complaint in the complaints register and send you a document with its number. We reply within 14 days.

We do not guarantee the complete removal of old stains (for example blood or urine), or of stains on leather, down and fabrics we do not clean.

If we cannot resolve the matter together, you may contact the Consumer Protection Commission (www.kzp.bg) or its General Conciliation Commission: 1 Vrabcha St, floors 3, 4 and 5, 1000 Sofia, adr.sofia@kzp.bg, tel. 02 933 0517. The procedure is free of charge for the consumer.

If we do not uphold your complaint, we will tell you in writing whether we will take part in a procedure before the conciliation commission. You may also go to court.

(Complete and return this form only if you wish to withdraw from the contract)

To АВА КЛИНИНГ ООД, bl. 813, Lyulin 8, Sofia, contact@sparkup.bg:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): …

Ordered on (*): …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): …

Date: …

(*) Delete as appropriate.